“The best anyone can offer to give people is an effective tool they can use to solve their problems themselves.” -Tara Springett
This page contains links to both online training classes and online resources.
Please check back often for updates.
Online Courses for All Employees
Know Your State Government
Know Your State Government provides a look at the organization and functions of Delaware State Government. This session presents an overview of the three branches of government and how they are interrelated, with a primary focus on the Executive Branch of Government. The Budget process is outlined and discussed.
Making the Most of Your Time with Outlook
Making the Most of Your Time with Outlook is an online course designed to show you some of the ways to get the most out of your time with your email program. This resource guides you through using Voting Buttons, Scheduling Meetings, Finding Emails Quickly, Organizing your Tasks, Using a Signature, Creating Rules, and Sorting Your Messages.
Tools for Office 2007
Tools for Office 2007 is an online course designed to show you some of the ways to increase your productivity by providing an overview of the tools and shortcuts available in Office 2007 applications. This course focuses on Excel and Word providing quick tips and tools along with step by step instructions for creating electronic forms, control/run charts, Pareto and histograms, and pivot tables. This course may be taken as a stand-alone or as the online component of the Work Process Improvement Tools and Techniques course. Please note: This course is intended of users of Office 2007. A separate course is available for users of Office 2003 or earlier versions of Office. We have developed two separate courses due to the significant differences between Office 2007 and earlier versions.
Tools for Office 2003
Tools for Office 2003 is an online course designed to show you some of the ways to increase your productivity by providing an overview of the tools and shortcuts available in Office 2003 applications. This course focuses on Excel and Word providing quick tips and tools along with step by step instructions for creating electronic forms, control/run charts, Pareto and histograms, and pivot tables. This course may be taken as a stand-alone or as the online component of the Work Process Improvement Tools and Techniques course. Please note: This course is intended of users of Office 2003 or earlier versions of Office. A separate course is available for users of Office 2007. We have developed two separate courses due to the significant differences between Office 2007 and earlier versions.
Telephone and Email: The Professional Way (Coming Soon)
Telephone and Email the Professional Way is an online course designed to guide you and provide you with the professional strategies to use when communicating with our customers through the telephone or email.
Specialized Online Courses
DEL Tutorial for Hiring Managers
This course is intended for hiring managers, HR professionals, and HR Certificate Participants.
This tutorial will give you an overview of the DEL system. From creating requisitions to viewing and dispositioning referral lists, this tutorial will give you step-by-step instructions on the system and show you how to make hiring a fast and easy process.
Human Resource Certificate (HRC) participants can access this course through the HRC restricted website. Non-HRC participants should send an email to Statewide_Training@state.de.us with the subject: Online DEL Tutorial Access Request. Once you send the email, you will receive instructions to access the course.
Selection Interviewing Class
This course is intended for hiring managers, interview panel members, HR professionals, and HR Certificate Participants.
We now have an Online Selection Interviewing Class available for Hiring Managers and those serving on interview panels. By completing this online tutorial, you will understand the purpose of interviewing, how to develop interview questions, what questions to avoid, how to determine the best candidate, and more. Human Resource Certificate (HRC) participants can access this course through the HRC restricted website. Non-HRC participants should send an email to Statewide_Training@state.de.us with the subject: Selection Interviewing Online Class Access Request. Once you send the email, you will receive instructions to access the course.
Statewide Benefits Class
This course is intended for HR professionals and HR Certificate Participants.
The Statewide Benefits course is being updated to reflect the changes effective FY'11. We anticipate the course to be back online by early fall. We appreciate your understanding while this course is being updated.
Supervisory OrientationTo receive credit for Supervisory Orientation, all five modules must be completed. SDC participants should complete each module and submit the special Supervisory Orientation Course Notes form. This course is intended for supervisors, managers, and SDC Participants.
The Supervisor's Role (Module 2)
This online course is the second of five modules for the Supervisory Orientation Course. In this module, current and aspiring supervisors will learn the evolution of supervision, the qualities of a good supervisor, the critical functions and needs of supervision, and things to consideration when supervising others.
Click here to begin this module
AA/EEO (Module 3)
This online course is third of five modules for the Supervisory Orientation Course. This module provides supervisors and aspiring supervisors with information about Affirmative Action, the role of the Governor's Council on Equal Employment Opportunity, and the scope of diversity and its value as a management tool.
Click here to begin this module
The Merit Rules (Module 4) (Coming Soon)
This online course is the fourth of five modules for the Supervisory Orientation Course. This module covers the history of the Merit Rules, an overview of the terminology, an overview of the rules, and highlights of areas of particular interest to employees.
Getting the Job Done (Module 5) (Coming Soon)
This online course is the fifth of five modules for the Supervisory Orientation Course. This module presents "Joe's Top Ten" and other useful tips for Getting the Job Done.
Online Resources
Computer Training
Learning Microsoft Excel Handbook – This handbook introduces Excel and provides information on using the toolbars, formatting, basic formulas, and charts.
Advanced Microsoft Excel Handbook – This handbook includes naming cells, creating drop down lists, PivotTables, formulas, and keyboard shortcuts. You will also need to download the PowerUser (.xls) spreadsheet for the examples within this handbook.
Learning Microsoft PowerPoint – This handbook provides an explanation and application of many features in Microsoft PowerPoint.
Learning Microsoft Word – This handbook provides an explanation and application of many features in Microsoft Word.
Knowledge Transfer Documents
Knowledge and Skills Worksheet (.xls) – Can be used electronically or in hardcopy format. The workbook includes a tab for the worksheet and a tab with the mapping questions.
Click the image on the left to go to the Statewide New Employee Orientation
Online Resource for new and experienced State of Delaware employees. This resource includes information about Statewide Policies, Benefits, State Services, Safety & Security, and a link to the Know Your State Government online course.
