"We guide state agencies to sustainable workforce solutions by integrating consultation, facilitation, and relationship building services so that agencies accomplish their missions and achieve performance excellence."
Organizational Development (OD) provides planned, facilitated, leadership-driven, organization-wide services to increase your organization's overall effectiveness and health. Trained facilitators assist management undertaking organizational change, workforce planning, continuous quality improvement, and conflict resolution through planning, self-assessment, organization diagnosis, and feedback processes. Underlying beliefs about the important components of a healthy organization includes such areas as open communication, mutual trust, the importance of employee involvement, and appropriate decision-making. These services help link training, budgetary resources, and organizational structure with a path forward.
Our staff works with you and your leadership team to increase the organization's effectiveness and health while improving customer service. Our approach is customer-focused, issue/problem centered, and action oriented. We work closely with Statewide Training and Development, Employee Relations, and other HR functions with a focus results.
Examples of our services include:
Governor Markell announces the Recipient and Finalists for the
2012 Governor's Team Excellence Award
Conflict Resolution - Informal, but structured, facilitation services and training to assist individual participants in working through and resolving their problems, resolving conflicts, and promoting positive working relationships.
Continuous Quality Improvement - Specialized resources, training courses, seminars, conferences, and networking opportunities are available to improve quality in state government, including the Governor's Team Excellence Award program. Training can be customized to meet your agency's needs.
Organization Performance Management - Customized facilitation and training services that focus on organizational performance improvement. Using facilitated meetings, we work with management to undertake organizational change involving planning, self-assessment, organization diagnosis, feedback processes, data gathering and measurement, and action planning with the objective to improve the organization's capacity.
Workforce Planning - Guidance, facilitation and training on managing staffing decisions and developing organizations' succession plans to address the needs of our changing workforce.